Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. This is final for all items.
To be eligible for a return, your item must be unused and in the same condition that you received it. Also, it must not be 14 days past receiving your order. Important Notice: Orders IN TRANSIT cannot be refunded until they are returned after you receive your order.
Due to hygiene requirements we DO NOT accept accept that have been opened. If you have opened it, please do not send it back as we will be unable to process it.
OTHER ELIGIBLE REASONS FOR A REFUND OR REPLACEMENT:
- If you received your product in a damaged state, then you must notify us within 24 hours after receiving this product.
- You received the wrong product or variant of the product (in this situation we will also offer you to simply ship the correct variant without requiring you to return the one you got).
- You have received the wrong color of the item you order (you will be offered the same solution as above in addition to a normal return / refund exchange).
- In the rare and unfortunate event your parcel was lost during transit, we will of course offer you a free replacement of the lost product. Since the fault is in fact on our courier USPS in these scenarios we cannot offer a full refund in this case.
-We don't issue a refund or exchange for a change of mind.
To complete your return, we require a receipt or proof of purchase. This could be your email receipt or anything else related to your order. Usually this information will be easily accessible to us as soon as you contact us about the matter.
Please contact us on email@example.com to receive the return address or use the list below of warehouse-addresses to return your parcel.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
email@example.com to confirm the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you choose to cancel your order between the time of purchase and the time that we have processed it with our fulfilment team you will incur a 20% cancellation fee to cover our payment gateway costs & processing fees
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need a receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org and we will send you instructions on the address of our China warehouse.
You will be responsible for your own return shipping costs. We recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.