WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 14 days on all hair extensions that have not been opened, worn, or tampered with.
For all orders that are cancelled due change of mind, we will only issue store credit that can be used within 365 days.
EXCHANGES ARE EASY.
Need another shade? Our exchange process is quick and easy. Ship back your current Halo Hair, let us know what you'd like in exchange and we’ll get you set up with a new order.
HOW LONG WILL IT TAKE TO RECEIVE MY NEW ORDER?
Follow these 3 simple exchange steps:
- Initiate an exchange by contacting us.
- Ship your extensions back to us.
- Once we receive your order, we'll ship your new Halo out!
I'M DEBATING BETWEEN 2 SHADES - WHAT SHOULD I DO?
You’re welcome to message us a photo of your hair taken in natural lighting and we’ll be happy to color match you. Alternatively, check out our Color Guide
HOW DO I RETURN MY ORDER?
Both U.S. and International customers may initiate a return via our returns centre.
Exchange & Return FAQ
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
If you are returning your order, you will be responsible for your own return shipping costs. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
CAN I GET HELP FINDING A BETTER MATCH?
We're happy to help you find a better match. Please email our team at hello@look-gorgeous with the following photos:
- A photo of your hair in natural lighting where we can see it fully
- A photo of your hair in comparison to the tester weft (natural lighting)
WHEN WILL I RECEIVE MY EXCHANGE?
Your new order will be released for processing as soon as our warehouse has received and inspected your return. All orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method.
WILL I BE REFUNDED MY SHIPPING COST?
No. Express costs are non-refundable.
CAN I RETURN OR EXCHANGE AN OPENED SET?
No. Hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns, please email our team hello@look-gorgeous.
HOW MAY I CONTACT YOU?
You may contact us by email at email@example.com. The Look Gorgeous support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!